Operation & Maintenance

Our Power Management Team’s main hub is in Lagos Mainland Business District, but to provide quick service response, we currently operate from regional hubs with 4 established in the North and 4 in the South of the country, that will be stocked with replaceable parts and consumables, supported by planned routine maintenance, to Mitigate unexpected breakdowns.

We will also publish Routine Maintenance Schedules called, “Routine & On Request, Zero Down-Time Power Solution Model”, which require that we deploy On-Site at the least, 2 to 3 qualified support team members, depending on number of Sites/Hubs in the area covered. The plan will be backed by Ticketing generating Report login Interactive Portal.

Our Helpdesk will be available 24/7, to ensure quick resolution of faults reported. In some cases, depending on priority rating of such fault incident, there will be emergency numbers, directly linked to our hands-on field engineers, which can be called, to short-circuit protocols.

Technical Administrative Procedures:

• Technical Administration is to ensure effective implementation and control of all operational activities.
• Ensure conduct of operations staff is efficient, safe, and that, the applied procedures are in accordance with international best practices.
• Regularly monitor Spare Parts Status, to be cognizance that they are good, adequate, and ready for use.
• Ensure operatives knowledge are continually upgraded so that performance will support safe and reliable Site operations.
• Our support contact ([email protected]) will be available 24/7 to manage effectively, all escalation from the site monitoring team.

Voltrix help desk will operate 24 hours 7 days weekly to handle escalation for assistance required on Support Staff off days for prompt resolution of requests. Please see our proposed Scope of Work in another document.

Maintenance

• Institute Work Control System, to control maintenance performance in an efficient and safe manner, such that will be economical, reliable and translate to Site Transmission Signal Optimization.
• Conduct routine maintenance in a safe and efficient manner with international best practices.
• Utilize Spare Parts holding to conduct preventive maintenance for service consistency, reliability and enhance optimum performance of Site Systems and equipment.